Hotels

Give your guests the experience they deserve

A fully integrated, all-in-one F&B solution, Touché helps hotels maximize their efficiency, guest experience, and profits.

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A new era of hotel F&B operations

F&B operations managers must adapt to find innovative solutions to modern-day challenges. Key to this evolution is breaking away from inefficient, legacy-based processes that lead to revenue leakage, excessive paperwork, time wastage, and demotivated staff.

Optimizing F&B operational processes for hotels

Our integrated, all-in-one solution provides streamlined operational efficiency across all your F&B operations, from package access control to room charge management, putting you in control with:

Transitioning to an integrated and modern front-of-house mobile solution without making a huge time and money investment

Improved operational efficiency to better serve your guests without paper

Decreased revenue leakage through tighter systemic operational processes

Empowered team for enhanced guest satisfaction and loyalty

Smarter management with automated shift reporting and reconciliation 

Digital paperless solution that boosts package access controls

Digital solution for room charge with no paper in sight

Quick and frictionless roll-out that leverages your existing infrastructure

Global solution with ongoing maintenance and support

The Touché Solution

Touché is a complete front-of-house solution that integrates directly with your existing Android payment terminals, Oracle Micros Simphony POS, and Oracle Micros Opera PMS.
It consists of a core module – Pay@Table – which can be enhanced with four optional modules to create a solution that best suits your needs. 

Our core module

Payments

Payments Our core module

The cornerstone of our solution, which gives your staff the tools they need to deliver a five-star guest experience at your hotels.

  • Provide and streamline any payment method (cash, cards, mobile, wallets)
  • Retrieve POS checks at the table
  • Enable guests to review check details digitally
  • Split bills any which way and apply discounts effortlessly
  • Boost tips discreetly and automate tip consolidation
  • Update POS and PMS with the details of each payment to automate reconciliation and shift reporting
  • No more merchant receipts stapled to check copies
  • Get instant digital receipts right at the table to limit paper usage

Enhance and upgrade with our optional modules

Order taking

Order taking

A fluid and flexible order-taking and management platform to enable your staff to take, review, and edit orders at the table, behind the counter, and on the go.

  • Take orders at the table with a mobile solution more efficiently with an intuitive and smart interface
  • Validate the order with the guests before sending to POS
  • Follows the routing already defined on Simphony
  • Add notes for the kitchen easily
  • Add items to an open check without the need to return to the POS workstation
  • Automatically syncs all menu items, modifiers and condiments

Loyalty programs

Loyalty programs

Integration with your loyalty system will incorporate this feature in the end-to-end process.

  • Seamless process integration
  • Recognize loyalty members by reading or scanning their membership card
  • You can automatically apply vouchers, credits and discounts
  • Update Loyalty system with check details

Room charges 

Room charges 

Streamline check-out and room charge processes with our frictionless payment function. A paperless solution for a seamless guest experience.

  • Read room keys
  • Configure multiple hotels to keep the F&B revenue in house across your Group
  • Validate the guest details and their ability to charge to their room
  • Ensure guests are charged for exactly what they consume
  • Automatically update Micros Opera PMS and Simphony POS

Package access

Package access

Our intuitive breakfast ordering and management function enables your guests to start their day in style, with automated processing that prevents errors and revenue leakage.

  • Read room keys
  • Digitally check the package entitlement for the room
  • Digitally check the guest details
  • Digitally manage and track package consumption efficiently
  • Facilitate order creation and payment if needed
  • Prevent revenue leakage during breakfast operations

What our clients are saying

Touché has the functionality and features to radically transform your hotel F&B operation. But don’t just take our word for it…

“Touché is efficient and effective. The support is amazing, and I ended up recommending it to our regional office because I think that it’s a fantastic solution for the future. It avoids having these large workstations all over the place in our restaurants and stops our waiters from having to go back and forth to take orders and process payments.”

Hotel Manager of one of the largest hotel chains in the world

“Touché is efficient and effective. The support is amazing, and I ended up recommending it to our regional office.”

Michael Frydas, Hotel Manager at Marriott Marquis City Center Doha Hotel