Venues

Your complete event venue management solution

With streamlined payments and flexible features, Touché helps your Quick-Service venue to stage exceptional events every time.

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A new era of venue F&B operations

Inefficient legacy systems with large counter top footprint, high customer volumes during short time periods, challenge your operations in meeting elevated guest expectations. F&B operations managers must find a better way. Touché is the solution as demonstrated in the FIFA World Cup 2022 in Qatar.

Optimizing F&B operational processes for your unique Quick-Service venue

Optimizing F&B operational processes for your unique venue

Transitioning to a fast integrated and modern front-of-house solution without making a huge time and money investment

Improved operational efficiency to better serve your guests quickly

Decreased revenue leakage and errors through tighter systemic operational processes

Empowered team for enhanced guest satisfaction and loyalty

Smarter management with automated shift reporting and reconciliation 

Quick and frictionless roll-out that leverages your existing infrastructure

Global solution with ongoing maintenance and support

The Touché Solution

Touché is a complete front-of-house solution that integrates directly with your existing Android payment terminals and Oracle Micros Simphony POS.
Our Order&Pay module is specifically designed for Quick-Services venues. It will allow you to create orders, take payment and close the updated check on the POS – it can be enhanced with the loyalty module to create a solution that best suits your needs. 

Our Quick-Service module

Order & Pay

Order & Pay Our Quick-Service module

The cornerstone of our Quick-Service solution, which gives your staff the tools they need to deliver a five-star and fast guest experience at your venue.

  • Automatically syncs all menu items, modifiers and condiments
  • Take orders at the counter with a mobile solution more efficiently with an intuitive and smart interface
  • Validate the order with the guests
  • Take payment by card, cash, wallet, mobile
  • Update Simphony with the closed check with all the payment details

This leads to:

  • Improved operational efficiency to better serve your guests
  • Decreased revenue leakage through tighter systemic operational processes
  • Smarter management with automated shift reporting and reconciliation
  • Quick and frictionless roll-out that leverages your existing infrastructure

Enhance and upgrade with our optional modules

Loyalty programs

Loyalty programs

Integration with your loyalty system will incorporate this feature in the end-to-end process.

  • Seamless process integration
  • Recognize loyalty members by reading or scanning their membership card
  • You can automatically apply vouchers, credits and discounts
  • Update Loyalty system with check details

How Touché streamlined the Fan Festival during the FIFA World Cup 2022

The FIFA Fan Festival in Qatar was the official fan site of the World Cup 2022, where fans outside the stadium could gather to watch the games live. The hub for fans of all teams during the FIFA World Cup Qatar 2022, the Fan Festival broadcast every game live on giant screens, while also featuring concerts and parties.

With the whole world watching, the organizers were looking for a reliable and efficient technological solution that could handle large crowds at stressful peak times. Simphony Cloud was selected as the Core POS through our partners TechnoQ and QNB was the Acquirer for the event. Touché was selected as the solution running on 220 terminals used by all the food and drink stalls as well as ‘hawkers’.

Over 1 million fans who visited the FIFA Fan Festival during the tournament were served by our solution:

  • Created, took payment and closed up to 3 transactions a sec
  • Averaged $1,400 per minute during peak sales
  • Removed bottlenecks during busy pre-game or half-time periods
  • Delivered efficiencies so fans could rapidly order and pay to rejoin the action
  • Removed card payment errors
  • Increased staff morale as they had one all-in-one easy-to-use device for everything  
  • Eliminated paper usage for all receipts and invoices

What our clients are saying

Touché has the functionality and features to radically transform your F&B operation. But don’t just take our word for it…

“Touché improves operations; not just improves, it multiplies the efficiency in the front of house.”

Fernando Revenga, IT Director at La Boca Te Lia

“Touché has helped us to cut the time-to-service time to improve our service. It can be really life-changing for restaurants.”

Lorenzo Demichelis, IT at LùBar